Order terms: Third party applications related to SAP B1

Automatic Currency Rates is Profiz's own cloud service for SAP Business One for retrieving daily currency rates from European Central Bank (ECB) and importing them to SAP B1 database. The solution works is build Frends-integration platform as a so-called scenario.

Automatic Currency Rates is an company database specific service that entitles all SAP B1 users in the company database, who have a valid SAP Business One Cloud User, Public Cloud and Supported by Partner subscription or SAP B1 Public Cloud and Partner Support and SAP B1 Maintenance subscription to use service. In addition to the right of use, the service automatically covers version upgrades in connection with the release of new versions, as well as the Profiz user support for the service as part of  SAP B1 User Support.

Support request handling SLA

Any issues with the service are to be reported to Profiz’s incident ticketing system. Support requests and incidents must be reported through Profiz’s ticketing system and the message must include information pertinent to the issue description such as screenshots, event logs, images, videos, or other details separately requested by Profiz.

Profiz will solve the reported issues based on their urgency (best effort). Profiz handles incidents during business hours from 8.00 am to 4.00 pm on weekdays excluding Finnish national holidays, other holidays times announced by Profiz or during a maintenance break (Profiz’s service hours). During the pre-announced service breaks, Profiz arranges adequate standby service via phone for case of an emergency.

Prioritization of support request processing follows the following classification below. Profiz reserves the right to determine the rating for the support request reported by the customer and, if necessary, to change this rating based on the criteria below.

Very high

The issue prevents the customer from using the service completely.


The issue causes significant inconvenience to the use of the service, but does not prevent the use of the entire service or the issue can be circumvented.


An issue that affects the use of a particular functionality or feature of an service but does not prevent the use of the entire service.


The issue does prevent using a specific functionality or feature of the service, but it affects usability.



First response time

Target time for resolving (best effort)

Very high


1 hour

1 day



4 hours

5 days



1 day

10 days



2 days

30 days